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Case Study · Paid Acquisition

VetComm

National · VA disability claims consulting

VetComm had no shortage of leads — but lead quality was the bottleneck. We integrated their CRM into Meta and TikTok via CAPI so the algorithms optimized on real qualified buyers, not just form opt-ins. CPL dropped and qualified-lead conversion climbed.

$9.18→$5.33
Meta CPL (Quality Lead)
96–98%
CAPI Match Rate
Meta + TikTok
Channels
CRM-Synced
Optimization Signal
VetComm
The Challenge

Plenty of Leads.
Not Enough Customers.

VetComm's Meta and TikTok ads were producing lead volume in spades — tens of thousands per quarter — but the path from lead to paying customer was leaking. The platforms were optimizing on the cheapest signal (form fills), not the one that actually mattered (qualified leads who converted). Spend grew. Quality didn't.

What We Did · Paid Advertising

CAPI Into the CRM
So Meta + TikTok Could
See What Actually Converted

We integrated VetComm's CRM into both Meta and TikTok via Conversions API — sending real qualified-lead and sale signals back to each platform server-side. With that signal feeding the optimizer, the algorithms learned to find more of the right people, not more form-fillers. We also rebuilt the in-platform lead form with qualifying questions baked in so unqualified opt-ins dropped off before the sales team ever saw them.

Meta · Optimized on Sales, Not Sign-Ups

With CAPI live and the CRM feeding qualified-lead + purchase events back to Meta at near-perfect match rate, the auction got smarter. CPL dropped and quality climbed in tandem.

VetComm Meta campaigns dashboard
Meta Ads Manager · campaign-level CPL across prospecting + retargeting
VetComm Meta ads dashboard
Meta · top-performing ads · $5.33–$17 CPL range across creative
VetComm Meta ad creative 1
"Who are you requesting" · doctor-led hook
VetComm Meta ad creative 2
"Compassion brings clarity" · founder testimonial
VetComm Meta ad creative 3
"If you are a veteran" · direct CTA hook
$14→$5.33
Meta CPL (Best Ad)
+62%
Qualified-Lead Conv.
96–98%
CAPI Match Rate
2 Pixels
Server-Side Events

TikTok · Same Playbook, Same Lift

Mirrored the Meta CAPI setup on TikTok — qualified-lead events firing server-side from the CRM at 96–98% match rate. CPL dropped, lead quality climbed.

VetComm TikTok campaign dashboard
TikTok Ads · campaign-level performance · Prospecting Leads
VetComm TikTok ads dashboard
TikTok · ad-level CPL + conversions after CAPI integration
VetComm TikTok ad 1
Compensation hook
VetComm TikTok ad 2
"I'm fine" pattern interrupt
VetComm TikTok ad 3
"Feeling stuck" empathy angle
VetComm TikTok ad 4
"It together" close
$40→$23.66
TikTok CPL (Top Ad)
CAPI
CRM → TikTok Sync
Server-Side
Event Signal
4+
Creative Hooks Tested
The Results

Real Buyer Signal In.
Lower CPL Out.

$9.18→$5.33
Meta CPL · Quality Lead
$40→$23.66
TikTok CPL · Top Ad
+62%
Qualified-Lead Conv.
96–98%
CAPI Match Rate

Optimizing on the Wrong Signal?
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