VetComm had no shortage of leads — but lead quality was the bottleneck. We integrated their CRM into Meta and TikTok via CAPI so the algorithms optimized on real qualified buyers, not just form opt-ins. CPL dropped and qualified-lead conversion climbed.
VetComm's Meta and TikTok ads were producing lead volume in spades — tens of thousands per quarter — but the path from lead to paying customer was leaking. The platforms were optimizing on the cheapest signal (form fills), not the one that actually mattered (qualified leads who converted). Spend grew. Quality didn't.
We integrated VetComm's CRM into both Meta and TikTok via Conversions API — sending real qualified-lead and sale signals back to each platform server-side. With that signal feeding the optimizer, the algorithms learned to find more of the right people, not more form-fillers. We also rebuilt the in-platform lead form with qualifying questions baked in so unqualified opt-ins dropped off before the sales team ever saw them.
With CAPI live and the CRM feeding qualified-lead + purchase events back to Meta at near-perfect match rate, the auction got smarter. CPL dropped and quality climbed in tandem.
Mirrored the Meta CAPI setup on TikTok — qualified-lead events firing server-side from the CRM at 96–98% match rate. CPL dropped, lead quality climbed.
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